Difference between revisions of "Acknowledging and validating"
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When there's a conflict, I find that what the conflict is really about can easily get obscured. Something that helps me avoid this is talking in terms of what each person wants. | When there's a conflict, I find that what the conflict is really about can easily get obscured. Something that helps me avoid this is talking in terms of what each person wants. | ||
+ | |||
+ | judgments and rules that make it seem like everyone would side with me | ||
+ | and that no one would think that what you want and feel is reasonable | ||
+ | or that at least most normal people would agree with me, if not everyone | ||
+ | no one is as strange as you | ||
+ | or if they are, that's unacceptable to most people | ||
My experience of how conflict resolution usually goes is by arguing about what's the most reasonable thing to do. We talk in terms of logical reasons, judgments, and rules, such as what's quicker, simpler, cheaper, more efficient, what any self-respecting human being would do, etc. | My experience of how conflict resolution usually goes is by arguing about what's the most reasonable thing to do. We talk in terms of logical reasons, judgments, and rules, such as what's quicker, simpler, cheaper, more efficient, what any self-respecting human being would do, etc. |
Revision as of 05:18, 13 March 2013
Now that I'm the parent of a toddler, I am noticing some of the things that I am perpetuating just because that's what I grew up with. For example, I am teaching Joel songs like "London Bridge is Falling Down" without having any idea what these songs are about. Yet, I am teaching Joel to sing these songs, and perhaps he will go on to teach other children to sing these songs without knowing what they're about. So far I haven't been too concerned about the contents of these songs and what negative effects might arise from my perpetuating the teaching of these songs.
But, there are other things that are commonly perpetuated just because that's what we grew up with that I am trying not to perpetuate. (Note that the operative word here is "trying!") For example, most of us grew up with having our feelings denied. This is something I'm still "growing up with" because of how I talk to myself inside my head. With my self-talk, I often find myself telling myself I shouldn't have certain feelings or trying to talk myself out of having certain feelings, and I've been working on noticing when I'm doing this and trying not to deny my feelings in this way. So not denying feelings is something I'm working on with how I talk to myself as well as to other people.
Here's another example that I've taken from the excerpts below:
- Mom implies that she’s only following some complex set of rules [about how people “should” feel and behave toward each other] which she didn’t make up and which you don’t fully understand yet. (You, incidentally, will later also use these rules, but never fully understand them, since each of us, like Mom, improvises our own details of the rules as we go along, selectively uses the rules when it suits us and conveniently ignores them when that serves our purpose.)
We get a lot of messages about how we should and shouldn't feel. But, it seems to me that no matter what we can always at least acknowledge and validate everyone's feelings. That's what the excerpts below are about.
Excerpts
In the excerpts on this page, I've highlighted some key parts in bold, and I've added in some of my own thoughts in dark blue. Note that, although these excerpts are written in the context of parenting, they apply to interacting with people in general.
Framing things in terms of wants vs. judgments (e.g., good, bad, right, wrong)
From pages 13 - 17 of When I Say No, I Feel Guilty
... [Parents often] teach us ideas and beliefs about ourselves and the ways people behave that produce feelings of anxiety, ignorance, and guilt. For example, place yourself in the shoes of a young child, your own child perhaps, or yourself when you were young, and look at the training you undergo. When you clean up your room and put all the toys away, Mom usually says things like: “That’s a good boy.” When she doesn’t like the job you do—if you do it at all—she usually says things that sound like: “What kind of kid are you? Only naughty children don’t clean up their room!” You soon learn that “naughty,” whatever that means, applies to you. Whenever it is used, Mom’s voice and mood tell you that something scary and unpleasant may happen to you. She also uses words like bad, terrible, awful, dirty, willful, unmanageable, and maybe even words like wicked or evil, but they all describe the same thing: You! What you are: small, helpless, and not knowing much. And what you “should” feel: dumb, nervous, perhaps frightened, and certainly guilty!
In training you to attach emotionally loaded ideas like good and bad to your minor actions, Mom is denying that she has any responsibility for making you do what she wants, like cleaning up your room. The effect upon you as a small child of using such loaded ideas as good, bad, right, and wrong to control what you do is the same as if Mom had said: “Don’t make that sour face at me. It’s not me who wants you to clean up your room. God wants you to clean up your room!” By using good-bad statements to control your behavior, Mom shifts the responsibility off her shoulders for making you do something. With external statements like right and wrong that have nothing to do with your interaction with her, she blames your discomfort at doing what she wants onto some external authority that made up all the rules we “should” obey.
This is nonassertiveness. This way of controlling behavior, i.e., “That’s a good-bad boy,” is very efficient, but it is manipulative, under-the-table control and not an honest interaction in which Mom would assertively, on her own authority, tell you what she wants you to do, and stick to it. Instead of asserting her wants to an assertive young child until he responds to her wishes (and he will), Mom finds it easier to make you struggle through bad and good with God, the government, the sanitation and safety department the old man with the white beard, the police chief, or whoever else you childishly perceive as the one who decides what is good and what is bad. Mom rarely tells you: “Thank you. I like it very much when you clean up your room,” or even “It must really bug you when I make you do your room over, but that’s exactly what I want you to do.” With statements like these, Mom teaches you that whatever Mom wants is important simply because she wants it. And that is the truth. She teaches you that nobody else is checking up on you but her. And that too is the truth. You are not led into feeling anxious or guilty or unloved because you don’t like what Mom wants. You are not taught that what Mom likes is good and what she dislikes is bad. If she uses simple assertive statements of “I want,” there are no implications or unspoken threats that “good” children are loved and “bad” ones are not. You don’t even have to like what Mom wants you to do; you only have to do it!
Temp
When I Say No, I Feel Guilty is about helping people who have a hard time saying no because they feel guilty about it. This is true of me; and, in the context of dealing with kids, I am prone to letting them run all over me. It's easy for me to be passive, allowing what other people want to dominate what happens at the expense of what I want and feel.
This book is written mainly in terms of how to assert what you want when faced with people who tend to be aggressive, who tend to not "let" you have your feelings by using what the author casts as "manipulative emotional control" to get what they want.
So, getting what you want is given undue emphasis.
It provides default ways of
that make it easy to implement
assertively communicate in a way that makes room for everyone (including yourself!) for having their wants and feelings acknowledged and validated.
at least acknowledged and validated
What a happy situation: being able to bitch and grumble to Mom and Dad to get things off your chest and know they still love you. Using psychological guilt to manipulate your behavior, on the other hand, is the same thing as teaching you that you have to like the taste of aspirin before it will cure your headache. Thankfully, when parents assertively assume themselves to be the authority on what their child can and cannot do, they then teach the assertive concept that when you grow up, not only can you do what you want, just like Mom and Dad, but you will also have to do some things you don’t care for so that you can do other things you do want, just like Mom and Dad.
Children unfortunately are taught to respond to psychological control of their learned emotions of anxiety, ignorance, and guilt in many childhood situations. For example, if you are playing with your dog in the living room and Mom wants to take a nap on the couch, she teaches you to respond to manipulative emotional control by saying: “Why are you always playing with Rover.” You then must come up with an answer as to why you are always playing in the living room with Rover. Not knowing any reason why except the fact that you like to and it is fun, you feel ignorant, because if Mom asks for a reason, there must be one. She wouldn’t ask for something that didn’t exist, would she? If you honestly but sheepishly reply: “I don’t know,” Mom counters with: “Why don’t you go play in your sister’s room with her?” Lacking a “good” reason why you prefer to play with the dog than with your sister, you are again induced to feel ignorant for not knowing why. Searching awkwardly for a reason, your mumbled reply is cut off by Mom: “It seems like you never want to play with your sister. She wants to play with you.” Feeling guilty as hell by now, you remain silent as Mom delivers the coup de grace: “If you never want to play with your sister, she won’t like you and want to play with you.” Now feeling not only ignorant and guilty but also anxious about what your sister might think of your attitude, you depart with Rover on your heels to take up your rightful station in life beside Sis and out of Mom’s hearing.
Ironically, all the tortuous finagling Mom goes through to convince you that you “should” like to play with Sis is more harmful to your natural assertive initiative than if she showed you her down-to-earth, obviously human grouchiness and said: “Get the hell out of the living room while I’m trying to sleep and take that mangy mutt with you!”[1] Even with statements like this, she is exposing you to the hard realities of living with other humans. Sometimes the people you love and care for are going to treat you rottenly, because they are human. They can love and care for you and still get angry with you. Living with people is never just peachy all the time, so with occasional episodes of anger, tempered by everyday love, Mom prepares you emotionally to cope with this human paradox.
…
Framing things in terms of wants vs. rules
From pages 19 - 20 of When I Say No, I Feel Guilty
… Mom implies that she’s only following some complex set of rules which she didn’t make up and which you don’t fully understand yet (You, incidentally, will later also use these rules, but never fully understand them, since each of us, like Mom, improvises our own details of the rules as we go along, selectively uses the rules when it suits us and conveniently ignores them when that serves our purpose.) Faced with this formidable verbal tangle, you find it easier to retreat to the yard for a long session of grumbling and passively dragging your rake. Not only does Mom’s manipulative control of your emotions and behavior train you further in the arbitrary use of ideas like right and wrong, or fairness, but with the same words, Mom is conditioning you to think according to vague general rules that “should” be followed.
The flaw in this conditioning process is that these abstract rules are so general they can be interpreted in any way desired, in the same circumstances. These rules are external to your own judgment of what you like and dislike. They tell how people “should” feel and behave toward each other…
Mom does have the more promising option, however, of dealing assertively with manipulative statements from her children. More hopefully she uses verbal assertion in her response, and in doing so, she neither punishes nor countermanipulates her child. In coping with your criticism of her job assignments, for example, she can assertively and empathically respond with: “I can see that you feel it’s unfair that you do the yard while your sister is playing. That must upset you, but I still want you to rake the yard now.” By her assertive response in the unpleasant job of coping with your manipulation, Mom is telling you a lot of emotionally supportive and reassuring things. She tells you that even though you are going to do something you don’t like, you are entitled to feel the way you do and she’s not insensitive to you; despite the way you see your ordered, fair world crumbling, things are still going the way Mom wants them, and most reassuring of all, disaster is not lurking around the next turn because Mom is smart enough not to be “conned” by ... you or your sister.
Framing things in terms of what we each want and how we can all get along
When there's a conflict, I find that what the conflict is really about can easily get obscured. Something that helps me avoid this is talking in terms of what each person wants.
judgments and rules that make it seem like everyone would side with me and that no one would think that what you want and feel is reasonable or that at least most normal people would agree with me, if not everyone no one is as strange as you or if they are, that's unacceptable to most people
My experience of how conflict resolution usually goes is by arguing about what's the most reasonable thing to do. We talk in terms of logical reasons, judgments, and rules, such as what's quicker, simpler, cheaper, more efficient, what any self-respecting human being would do, etc.
Here's an example from this morning:
- Peter and I were talking about stopping at a pharmacy on the way to the gym, but there wasn't a clear choice of route planning as to which pharmacy to go to. I suggested to Peter that while we're at it we could combine going to a pharmacy with going to The Little Seedling (a kids' store near a pharmacy). He wasn't wild about the idea, so I said "But it only takes 5 minutes to get to The Little Seedling." Peter responded by saying "Yeah, but it's 5 minutes in the wrong direction." I realized that this was a nice example of arguing in terms of what was more efficient in terms of time or distance instead of what we wanted.
- So, what did we each want in this case. What Peter wanted is quite straightforward. He didn't want to spend a lot of time running errands before going to the gym; and he knows that, although I might think I can just pop into The Little Seedling quickly, I tend to spend more time there than I intend to. For me, I had to think a bit about what it was I wanted. There were several things. But the one that was influencing me the most was that I wanted to make sure I had enough time for writing in the morning. I won't bother with explaining exactly how this affected the logistics. But it's probably helpful to say that it involved wanting to be able to cross getting things from The Little Seedling off my to-do list without cutting into my morning writing time.
- I could have continued to argue in terms of how long it would take or how far out of our way we were going. But that wouldn't have made it clear to me or to Peter what it was that I wanted.
"It would be more reasonable if …" is how we talked about what to do. "It would be better for me if …" is one way to take more ownership and to have what we say be based on what we are each feeling and wanting.
Whoever can get everyone to go along with their idea wins seems to me like how conflict resolution usually goes.
I find that acknowledging and validating these wants can make it so that at least everyone feels like they matter and that what's important to them matters, even if there might be some people who aren't as wild about the outcomes/decisions.
This framing of conflict resolution, in terms of wants rather than who wins at getting the outcome they're arguing for, NOW I'm not liking where this sentence is going. Getting to Yes part might fit with what I'm trying to do with this sentence.
arguing in terms of positions rather than interests
But, different priorities different preferences
Why might not matter or be so easy to articulate
Not what makes the most sense,
but how do we get along
It's about our relationship with each other and how ..............
Disturbed while sleeping
goes to bed earlier than anyone else in the whole dorm
a section from an essay that my sister-in-law Abby wrote
Different preferences and priorities and such
For example, my sister-in-law Abby
I want to be able to get things done, and worrying about how clean I'm keeping things gets in the way of that. ???There's also often some urgency about what I'm trying to get done which has me concerned about how soon I'm going to be able to get it done.
a section from an essay that my sister-in-law Abby wrote
“Could you please ask your friends to be more considerate when they think I might be sleeping?”
“I just don't want people calling at 1:30 in the morning or your friends pounding on the door when I have clearly written, 'Sleeping, please don't knock.'”
You know, you go to bed earlier than anyone else in the whole dorm.”
Transclude!
... the language of empathy does not come naturally to us. It’s not part of our “mother tongue.” Most of us grew up having our feelings denied. To become fluent in this new language of acceptance, we have to learn and practice its methods. Here are some ways to help children deal with their feelings.
TO HELP WITH FEELINGS
1. Listen with full attention.
2. Acknowledge their feelings with a word—“Oh” ... “Mmm” ... “I see.”
3. Give their feelings a name.
4. Give them their wishes in fantasy.
italicize! <-- lower priority
Default ways of talking
It's okay to feel that way.
It's okay to want that.
Yes, it's understandable that you're feeling that way.
Yes, of course, you're feeling that way, that's very understandable.
- ↑ I really appreciate how this example drives home for me that of course I'm going to be human, and that it's not about being able to always "get it right" (whatever that means).